Client Resources Client WebMail
24/7 Online Account Access
We have many resources available for our clients to access their account and stay on track with their debt settlement program.
Current Clients:
Toll Free #
888-510-1892
Fax #
866-314-1610
Email: customerrelations
@efaprocessing.com
Customer Toolbox The Customer Toolbox is a website that provides you with real-time 24x7 access to your account information. You can update your account information, upload documents, access help videos and tutorials, review existing information, and utilize many other helpful features.
Global Client Solutions- Special Purpose Account You can access your Special Purpose account online 24 hours a day. Our online platform allows you to control your own account where funds will accumulate for your debt settlement program. Each account is insured by the FDIC up to $100,000.
Credit Card Act of 2009 May 22, 2009: Became Public Law No: 111-24.
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If you are suffering from creditor harassment please contact our Customer Service Department at 1-888-510-1892.
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Harassment.
Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, debt collectors may not:
• Use threats of violence or harm
• Publish a list of consumers who refuse to pay their debts (except to a credit bureau)
• Use obscene or profane language
• Repeatedly use the telephone to annoy someone
False statements.
Debt collectors may not use any false or misleading statements when collecting a debt. For example, debt collectors may not:
• Falsely imply that they are attorneys or government representatives
• Falsely imply that you have committed a crime
• Falsely represent that they operate or work for a credit bureau
• Misrepresent the amount of your debt
• Indicate that papers being sent to you are legal forms when they are not
• Indicate that papers being sent to you are not legal forms when they are
Debt collectors also may not state that:
• You will be arrested if you do not pay your debt
• They will seize, garnish, attach, or sell your property or wages, unless the collection agency or creditor intends to do so, and it is legal to do so
• Actions, such as a lawsuit, will be taken against you, when such action legally may not be taken, or when they do not intend to take such action
Debt collectors may not:
• Give false credit information about you to anyone, including a credit bureau
• Send you anything that looks like an official document from a court or government agency when it is not
• Use a false name
Unfair practices.
Debt collectors may not engage in unfair practices when they try to collect a debt. For example, collectors may not:
• Collect any amount greater than your debt, unless your state law permits such a charge
• Deposit a post-dated check prematurely
• Use deception to make you accept collect calls or pay for telegrams
• Take or threaten to take your property unless this can be done legally
• Contact you by postcard
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